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Association for Computing Machinery
ACM SIGCHI CHI 2001

Software Human Factors Specialists

IBM Global Services, Global Application Delivery has immediate openings for human factors specialists. Experienced and inexperienced candidates are sought. Ideal experienced candidates will have successfully designed user interfaces following a User Centered Design process, including defining users, analyzing their tasks, prototyping and testing the UI, and incorporating feedback into the design.  Inexperience candidates will be familiar with a User Centered Design process, and have task analysis, prototyping, and testing experience. All candidates must have excellent verbal and written communication skills,the ability to work independently as well as part of the team, and an advanced degree in psychology (human factors, cognitive,or experimental) or a field related to human-computer interaction.

Additionally, they will have an interest and ability to design solutions in emerging software technologies.  Successful candidates must be able to work quickly and thoroughly, consistently producing high quality work products.

Our team works as consultants. For each engagement we assess the extent of human factors services necessary for a given assignment, present a proposal of services to the customer, and then render the services according to the agreed upon schedule. Services include:

  • User requirements gathering
  • Task analysis
  • User interface design and prototyping
  • User interface evaluations such as testing, heuristic evaluations, and walkthroughs, and collection of user feedback once the application is released


IBM Global Services is the fastest growing IT services company in the world. We are committed to providing our clients with top quality products and services. Our clients represent the finance, insurance, health care, government, telecommunications, and retail industries. Assignments may require some travel.

Send your resume (Word, WordPro, ASCII, RTF, HTML) via email to
uhftest1@us.ibm.com, fax your resume to John Boscarino at (203) 486-5741, or send hardcopy to the address below.

  John Boscarino
  Usability & Human Factors Project Manager
  IBM Global Services - Global Application Delivery
  Mail Drop 162
  150 Kettletown Road
  Southbury, CT 06488

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